Frequently Asked Questions
What prospective tenants ask us most often.
Is electricity and water included in the rent?
It depends on the location. At Natamas Family I Panyileukan the rent includes water and electricity, apart from high powered appliances. For the other locations, please ask the manager.
What is the minimum rental period?
Three months at every location. Your rental period follows your move-in date, so moving in on the 21st means your period runs from the 21st to the 20th of the following month.
How do I pay the rent?
You can pay by QRIS or bank transfer. After paying, upload your proof of payment in the tenant portal so the manager can verify it.
Can I register an account myself?
No. Tenant portal accounts are created by Natama Group administrators once your tenancy is active. Your username and password are handed to you directly.
Do I need to provide an ID card?
Yes, prospective tenants must provide a national ID card when applying.
What if I want to move out?
Give the manager notice at least one month before your move-out date. The room status changes to Notice Given and your final bill is calculated up to that date.